Terms of service

Last updated: 11 October 2026

1. About us

azureclinical.com (the "Store") is operated by Azure Clinical ("Azure Clinical", "we", "us", "our"). Contact: hello@azureclinical.com.

By using the Store or placing an order, you agree to these Terms, together with our Shipping Policy, Refund Policy and Privacy Policy.

2. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other legislation that cannot lawfully be excluded or limited.

3. Eligibility

You must be at least 18 years old, or using the Store with the involvement of a parent or guardian, to place an order. We currently deliver only to Australian addresses.

4. Products

  • Our products are cosmetics. They are intended to improve the appearance and feel of the skin. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or condition.
  • Read the directions, ingredient list and cautions before use, and patch test before first use. Stop using a product if irritation occurs.
  • Our products are made in China in an ISO 22716 (cosmetic GMP) certified facility.
  • Product images are for illustration. Colours (including the natural blue of our copper peptide formulas) may vary slightly between batches and screens.
  • Results vary between individuals.

5. Prices and payment

  • All prices are in Australian dollars.
  • Shipping charges are shown at checkout.
  • We accept the payment methods shown at checkout. Orders paid with a buy-now-pay-later service are also subject to that provider's terms.
  • We may change prices at any time, but changes will not affect orders already confirmed.
  • If a product is listed at an incorrect price because of an obvious error, we may cancel the order and refund you in full. We will contact you before doing so.

6. Orders

  • Your order is an offer to buy. A contract is formed when we email you dispatch confirmation, or when we accept payment, whichever is earlier.
  • We may decline or cancel an order (with a full refund) if a product is out of stock, if we suspect fraud, or if there is a pricing or description error.
  • Stock is limited. Where an item sells out after you order, we will contact you and refund you in full.

7. Discounts, promotions and referral program

  • Discount codes have the conditions stated when they are offered (for example minimum spend, expiry date, one use per customer, first order only).
  • Unless stated otherwise, only one discount code can be used per order, and codes cannot be exchanged for cash.
  • Our Referral Program is subject to its own terms at azureclinical.com/pages/refer-a-friend.
  • We may cancel discounts obtained through misuse or fraud.

8. Shipping, returns and refunds

See our Shipping Policy and Refund Policy. Risk in the goods passes to you on delivery.

9. Reviews and content you submit

When you submit a review, photo or comment, you confirm it is your own genuine experience, it is accurate, and you have the right to share it. You grant us a non-exclusive, royalty-free licence to display it on our Store and social channels with your name or initials. We publish genuine reviews whether positive or negative, but may remove content that is unlawful, offensive, contains personal information of others, or is unrelated to the product. Do not make medical or health claims in reviews.

10. Intellectual property

All content on the Store, including the Azure Clinical name and logo, text, images and design, belongs to us or our licensors. You may not copy or use it for commercial purposes without our written permission.

11. Acceptable use

You must not use the Store unlawfully, interfere with its operation, attempt to gain unauthorised access, or use automated tools to scrape it.

12. Limitation of liability

To the extent permitted by law (and subject to section 2), our liability for any loss arising from your use of the Store or our products is limited, at our option, to replacing the goods, supplying equivalent goods, or refunding the price paid. We are not liable for indirect or consequential loss to the extent permitted by law.

13. Privacy

We handle your personal information in accordance with our Privacy Policy.

14. Changes

We may update these Terms from time to time. The version on the Store when you place your order applies to that order.

15. Governing law

These Terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria.

Contact

hello@azureclinical.com Azure Clinical, Melbourne VIC Azure Clinical