FAQ

Frequently asked questions

Products and results

1. What is a copper peptide?

Copper Tripeptide-1 (GHK-Cu) is a small peptide bound to copper. In skincare it conditions the skin and, with consistent use, helps skin look smoother and firmer and helps reduce the appearance of fine lines. See The Science for more.

2. Why is the serum blue?

The blue comes from the copper peptide itself. We add no dye. The shade may vary slightly between batches, which is normal. It absorbs clear on skin, but let it sink in before touching light-coloured fabrics.

3. Which product should I start with?

If you choose one, start with the Copper Peptide Multi-Active Serum: it has the higher copper peptide concentration (3.0%). For the full evening routine, The Azure Ritual pairs the serum with the barrier cream for $85 (RRP $100 separately).

4. When will I see results?

Most people notice softer, more hydrated-feeling skin within the first couple of weeks. Give changes in the look of fine lines and texture at least 8 weeks of consistent twice-daily use. Individual results vary.

5. How long does a bottle last?

At 4 drops morning and night, the 30 ml serum lasts approximately two months. The 50 g cream, used nightly at one pump, lasts roughly two to three months.

6. Can I use it with retinol?

Many people use both. If you are new to either, alternate nights to begin with (copper peptides one night, retinol the next) and combine once your skin is comfortable.

7. Can I use it with vitamin C?

We suggest keeping L-ascorbic acid (vitamin C) and copper peptides apart: vitamin C in the morning, copper peptides at night. The same goes for strong exfoliating acids (AHA/BHA): use them on different evenings.

8. I have sensitive skin. Can I use Azure Clinical?

Please patch test first: apply a small amount behind the ear or on the inner forearm and wait 24 hours. If there is no reaction, start with once-daily use for the first week. Stop using the product if irritation occurs, and seek advice from a health professional if it persists. Our full ingredient lists are on each product page and our Ingredients page so you can check for anything you avoid.

9. Can I use it while pregnant or breastfeeding?

Please consult your doctor before introducing any new skincare during pregnancy or while breastfeeding, and take the ingredient list with you.

10. Are the products fragrance-free, paraben-free or vegan?

We list every ingredient in full so you can decide for yourself. Both products contain methylparaben, a widely used cosmetic preservative. We do not currently hold vegan or cruelty-free certification, so we do not make those claims.

11. Where are the products made?

Our products are made in China by a cosmetic manufacturer certified to ISO 22716 (cosmetics Good Manufacturing Practice). Azure Clinical is Australian-owned, and every order is packed and shipped from Melbourne.

12. How should I store them?

Below 25°C, away from direct sunlight. A bathroom cabinet is fine; a sunny windowsill or a hot car is not. Use within 12 months of opening.

13. Do I still need sunscreen?

Yes. Our products do not contain sunscreen. Use SPF 30 or higher every morning.

Orders, shipping and returns

14. Where do you ship?

Australia-wide, with Australia Post. We do not ship internationally yet.

15. How much is shipping, and how long does it take?

Standard shipping is $9.95, and free on orders of $75 or more. Express is $14.95. We dispatch within 1–2 business days from Melbourne. Australia Post delivery times then apply, typically 2–6 business days for standard and 1–3 business days for express to metro areas. See our Shipping Policy.

16. Can I return a product?

Yes. Unopened, unused items in original condition can be returned within 30 days of delivery for a change-of-mind refund (return postage is at your cost). If you have a reaction to an opened product, contact us and we will work with you on a refund or exchange. Your rights under the Australian Consumer Law always apply. See our Refund Policy.

17. My order arrived damaged. What do I do?

We are sorry. Email hello@azureclinical.com within 7 days with your order number and a photo, and we will send a replacement or refund at no cost to you.

18. Can I pay with Afterpay?

Not yet. Afterpay is coming soon. For now we accept all major cards, Apple Pay, Google Pay and Shop Pay at checkout.

19. Do you have a referral program?

Yes. Give a friend $10 off their first order of $50 or more, and get $10 off your next order once they purchase. See Refer a Friend for details and terms.

20. Are your reviews real?

Yes. Every review on our site comes from a verified customer. We do not edit, filter out or pay for reviews.

21. How do I contact you?

Email hello@azureclinical.com. We reply within one business day.