Shipping policy
Last updated: 11 October 2026
Azure Clinical ships Australia-wide with Australia Post. All orders are packed by hand and dispatched from Melbourne, Victoria.
Where we ship
We currently ship to all Australian addresses, including PO Boxes and Parcel Lockers. We do not ship internationally yet. If you are overseas and would like to be notified when we do, email hello@azureclinical.com.
Shipping rates
| Option | Cost | Typical delivery after dispatch* |
|---|---|---|
| Standard (Australia Post Parcel Post) | $9.95 | 2–6 business days (metro); longer for regional and remote areas |
| Standard, orders $75 and over | FREE | 2–6 business days (metro); longer for regional and remote areas |
| Express (Australia Post Express Post) | $14.95 | 1–3 business days (metro); longer for regional and remote areas |
The $75 free-shipping threshold is based on your order subtotal after any discounts, excluding shipping.
*Delivery times are Australia Post estimates, not guarantees. Express Post guarantees apply only to the Australia Post Next Business Day network.
Dispatch times
Orders placed before 12 pm AEST/AEDT on a business day are usually dispatched within 1–2 business days. Orders placed on weekends or Victorian public holidays are processed the next business day. During launches and sales, dispatch may take a little longer; we will email you if there is any delay.
Tracking
Once your order has been dispatched, you will receive an email with your Australia Post tracking number. You can also track your parcel in the Australia Post app.
Delivery address
Please check your address carefully at checkout. If you notice an error, email us at hello@azureclinical.com as soon as possible; we can update it before dispatch. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you and may need to charge postage to resend it.
Lost, delayed or damaged parcels
- Not arrived? If your tracking has not updated for 5 business days or your parcel is more than 5 business days past the estimate, contact us and we will lodge an enquiry with Australia Post.
- Marked delivered but not received? Check with neighbours and your local Post Office, then contact us within 7 days of the delivery scan.
- Damaged in transit? Email hello@azureclinical.com within 7 days of delivery with your order number and photos. We will send a replacement or refund at no cost to you.
Heat
Our products should be stored below 25°C. In hot weather, please collect your parcel promptly and avoid leaving it in a letterbox or vehicle in direct sun.
Contact
hello@azureclinical.com Azure Clinical, Melbourne VIC Azure Clinical